Shipping & Refunds

Currency used in this website: AUD$ Australian Dollar

Payment Methods: 

PayPal,  Afterpay, Credit Cards (Visa & MasterCard), Bank Transfer.

More info of Afterpay:  https://help.afterpay.com/hc/en-au 

 

SHIPPING RATES;

For Australia:

CURRENT PROMOTION:

FURTHER 10% OFF FOR FIRST PURCHASE!
Code: VOKLAT-NEW

 

  • Australia Wide:
    - Flat Rate $8 for under $60
    - FREE Shipping for $60 & Over

 

For China (Chinese Address):

  • $6.20 per kg

 

For New Zealand:

  • Up to 200g $9.10
  • To 500 grams $18
  • 1kg or more: contact us

 

For International Rest of the World:

  • Up to to 200 grams $9.10
  • to 500 grams $23.80
  • 1kg or more: contact us

 

*** All recipient country's Custom Taxes & Duties are the responsibility of the buyers *** 

Please note that during periods of extreme heat, we will hold your order and notify you by email when it will be dispatched, to avoid any melted products. In warmer weather, we use packaging methods to ensure your chocolates arrives in premium condition.

REFUNDS ARE ONLY AVAILABLE THAT IS FAULTY / DAMAGE

If a VOKLAT® product purchased is faulty, please Contact Us immediately upon receiving with all the details and pictures and return within 7 days.

WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE FOR CHANGE OF MIND UNLESS IT'S DEFECT / WE'VE AGREED VIA EMAIL.

SALE & FREEBIES ITEMS
- No refunds / returns / exchanges for change of mind on sale items
- Sale prices cannot be redeemed against a prior purchase
- Sale prices cannot be used in conjunction with any other offer or promotion, including e-cash and vouchers
- All Free Items are not to be exchanged / returned / refunded